2nd Line Support Engineer - MSP (Derby, Onsite)

2nd Line Support Engineer - MSP (Derby, Onsite)

We're partnered with a well-established Managed Service Provider based in Derby that supports a broad range of SME and mid-market clients across the region. Due to continued growth, they're looking to bring in a capable 2nd Line Support Engineer to strengthen their technical team.

This is an onsite, hands-on role suited to someone who enjoys variety, technical ownership, and working across multiple customer environments. You'll be a key escalation point from 1st line while gaining exposure to more complex infrastructure issues and projects.

The role

• Acting as a 2nd line escalation point for service desk tickets

• Supporting and administering Windows Server, Active Directory, Group Policy, DNS/DHCP

• Supporting Microsoft 365 environments including Exchange, SharePoint, Teams, and OneDrive

• Working with Azure AD / Entra ID and basic Intune policies

• Troubleshooting networking issues across switches, firewalls, VPNs, and Wi-Fi

• Supporting backup, restore, and DR processes using MSP tooling

• Assisting with client onboarding, upgrades, and infrastructure improvements

• Taking ownership of issues and working directly with customers to resolution

What they're looking for

• Proven experience in a 2nd Line Support role (MSP experience preferred)

• Strong Microsoft stack knowledge and solid troubleshooting skills

• Confident communicating with users and managing technical incidents

• Comfortable working in a fast-paced, client-facing environment

• Keen to continue developing technically and progressing longer term

Nice to have

• Exposure to Hyper-V virtualisation

• Basic Azure infrastructure experience

• Experience working across multiple client environments

Why join

• Stable, growing MSP with a strong local client base

• Clear technical development and progression opportunities

• Broad exposure across infrastructure, cloud, and networking

• Supportive team environment with real hands-on learning

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