First Line Support Analyst - Salesforce

First Line Support Analyst - Salesforce / CRM

Hybrid - North West (Runcorn area)
Competitive Salary + Benefits
Healthcare / Regulated Environment

We're currently supporting a well-established healthcare organisation who are investing heavily into their digital platforms and customer systems.

They're looking for a First Line Support Analyst to join their internal applications team supporting a Salesforce-based platform used by both internal teams and external healthcare professionals.

This is a great opportunity for someone coming from an Application Support, CRM Support or Service Desk background who enjoys troubleshooting issues, supporting users and taking ownership of tickets through to resolution.

The environment would suit someone who is naturally analytical, calm under pressure and enjoys investigating problems rather than simply escalating them.

The Role:

• Acting as the first point of contact for platform and application support issues
• Managing and progressing incidents through to resolution
• Supporting a Salesforce / CRM environment on a day-to-day basis
• Troubleshooting user, access, workflow and integration-related issues
• Escalating more complex platform issues where required
• Supporting system improvements, testing and ongoing platform enhancements
• Working closely with internal stakeholders and external users

What They're Looking For:

• Previous experience within Application Support, CRM Support or Service Desk environments
• Exposure to Salesforce or similar CRM platforms
• Experience managing tickets within a structured support environment
• Strong troubleshooting and problem-solving skills
• Confident communication skills with both technical and non-technical users
• Ability to remain organised within a fast-paced environment

Desirable:

• Salesforce Administration exposure
• Experience within healthcare, pharmaceutical or regulated environments
• Exposure to ServiceNow or similar ticketing systems
• QA / UAT support experience

This is an excellent opportunity to join a business where technology is becoming increasingly business-critical, offering long-term progression and exposure to enterprise-level systems within a highly stable environment.

If this sounds relevant, apply now or get in touch directly for a confidential conversation.

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