IP Services Engineer

• Provide operational support across enterprise IP and network services.
• Act as a technical point of escalation for complex network incidents.
• Investigate, troubleshoot and resolve business-impacting network issues.
• Support incident, problem and change management activities.
• Analyse network behaviour using monitoring, diagnostic and troubleshooting tools.
• Proactively identify potential failures, vulnerabilities and opportunities for improvement.
• Support testing of disaster recovery and resilience scenarios.
• Assess technical and business impact during incidents and communicate findings clearly.
• Work with internal technical teams and external suppliers to resolve issues.
• Maintain accurate technical documentation, runbooks and operational procedures.
• Support service improvements and operational initiatives.
• Ensure work is completed in line with established technical standards and governance.

• 7+ years' experience working with network technologies and protocols.
• Strong understanding of TCP/IP and networking fundamentals.
• Experience across routing, switching and network services.
• Strong knowledge of DNS, DHCP, SSL/TLS, HTTP/S and SNMP.
• Experience supporting load balancing or application delivery services.
• Proven experience troubleshooting complex network problems.
• Experience working within an operational, production or BAU environment.
• Experience with incident, problem and change management.
• Experience using network monitoring and diagnostic tools.
• Experience with Jira and Confluence or similar platforms.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• The ability to work independently and take ownership of issues.
• Confidence working with technical teams, suppliers and senior stakeholders.
• A flexible approach to working with teams across different locations and time zones.

• Network automation and scripting.
• Cloud or hybrid networking environments.
• Agile working environments.
• Financial services or other large enterprise environments.
• Network-related professional certifications.
• Experience across wider infrastructure or security technologies.

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