Highly experienced Voice SME with 20+ years of expertise delivering voice, unified communications, and cloud migration programmes within major financial institutions. Strong background in architecture, implementation, and transformation of complex voice and collaboration platforms.

Key Skills:

Microsoft Teams Voice, AudioCodes SBC, Avaya Aura, Cisco CUCM, Zoom Phone, Azure, Oracle SBC, Verint, IPC Unigy, SIP Trunking, UCaaS, CCaaS, QoS Design, Voice Recording Solutions, Prince2, ITIL.

Key Impacts:

• Leading global Teams Voice migration at NatWest, including PSTN and AudioCodes SBC architecture.
• Delivered Avaya-to-Zoom Phone cloud migration programmes.• Migrated global trading platforms from on-premise IPC to cloud-based Connexus Unigy across APAC, EMEA, and US.
• Relocated and migrated 6,000+ UBS users to new London voice infrastructure.
• Led multiple international voice transformation projects across Europe, Africa, and global financial services environments.