Application Support / CRM Implementation - SQL / training

Application Support / CRM Implementation Manager - South Yorkshire

An exciting opportunity has arisen for a CRM Implementation Manager to join a growing organisation based in South Yorkshire. In this role, you will lead the CRM implementations, working closely with stakeholders across the business to gather requirements, configure the system, manage vendors/partners, and ensure successful user adoption.

Key responsibilities

• Lead the delivery of CRM implementation projects
• Work with stakeholders to capture and translate business requirements into CRM solutions.
• Configure CRM workflows, fields, dashboards and reports to support sales, service and marketing processes.
• Coordinate data migration, integration activities, system testing and UAT.
• Use SQL to support data migration, reporting, and troubleshooting issues related to data quality and performance.
• Plan and deliver user training, create documentation and drive adoption initiatives across sales, service and marketing teams.

About you

• Proven experience delivering CRM implementation projects (e.g. Dynamics, Salesforce or similar).
• Strong SQL skills for querying, data validation, migration support and reporting.
• Demonstrable experience designing and delivering software or CRM training to end users and super users.
• Strong stakeholder management and communication skills, with the ability to translate technical concepts into business language.
• Good understanding of data, process mapping and change management.
• Hands-on configuration experience and the ability to troubleshoot issues.
• Highly organised, with the ability to manage multiple workstreams.

To apply, please send your CV and a brief summary of your CRM, SQL and training experience, including the platforms you have worked with and the types of teams you have supported.

Application Support / CRM Implementation Manager - South Yorkshire

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