IT Support Analyst
Leicester, Leicestershire
£24000 - £24500 per annum
Full time
Ref: ITSuppSy/100155_1779436225
IT Support Analyst | Hybrid | £24,500
About the Role
We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.
You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.
Responsibilities
- Manage and resolve IT support tickets within SLAs
- Troubleshoot hardware/software issues for hundreds of users across multiple sites
- Support enterprise endpoint setup, upgrades, and rollouts
- Escalate complex issues to senior engineers
- Maintain accurate IT records and documentation
- Collaborate and contribute to a team-focused culture
Technologies & Skills
- Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)
- Intune, Azure, DNS, DHCP
- Enterprise endpoint support/setup
- Strong problem-solving and communication skills
- Previous IT support/helpdesk experience preferred
- Positive, team-oriented attitude
Benefits
- £24,500 salary
- Hybrid working (3 days onsite / 2 remote)
- Funded training & certifications
- Mentoring from senior engineers
- Friendly, social, and collaborative team culture
- Regular team events and social activities
- Clear career progression
- 25 days leave + bank holidays
IT Support Analyst | Hybrid | £24,500
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Recruitment Consultant
Apply today.
Share job
