Customer Support Executive

Job Title: Customer Support Executive

Location: Telford

Work Pattern - Hybrid (Mon and Tues in office)

Type: Permanent, full-time

Salary: Up to £32,000 base - plus additional earning potential (around 1/3 of salary in addition)

About the Role:

We are looking to hire a new Customer Support Executive to play a key role in driving new member growth at our client.

You will be assisting customers with their annual subscription renewals and delivering a "best in class" customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching, and ongoing mentoring.

You'll get the support you need to be successful, with product knowledge, training, support skills and on-going mentoring.

This is a long standing client for us, we have placed a number of people with them over the years and it seems to be a great place to work, with a great culture and lots of progression opportunities.

Key Responsibilities:

• Engage and Renew - renew customer subscriptions and plans
• Work with customers to understand problems and solve issues
• Maximize every interaction: Ensure each member interaction delivers value, encourages app usage, and supports long-term retention.
• Champion the member experience: Work closely with your team and manager to foster a culture where the member experience is central to everything we do.
• Share insights and feedback: Collaborate with internal teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience.
• Represent the business: Support event preparation and attend trade shows in Ireland and abroad, helping to grow the brand and educate both current and potential members on our app and roadmap.

About You: Skills & Attributes:

• A background in customer service or support in a fast paced environment - something like a bank, or energy company.
• Strong communication skills and attention to detail - particularly when listening

Job Title: Customer Support Executive

Location: Telford

Work Pattern - Hybrid (Mon and Tues in office)

Type: Permanent, full-time

Salary: Up to £32,000 base - plus additional earning potential (around 1/3 of salary in addition)

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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