IT Support Engineer (Second Line)

IT Support Engineer (Second Line)

Location: West Yorkshire
Salary: £35,000 - £40,000

A growing technology team is looking to bring in an experienced IT Support Engineer to provide escalation support across their internal systems and user base. This role sits just above the service desk, handling the more complex incidents that require deeper investigation across core Microsoft infrastructure and cloud services.

The environment is largely Microsoft focused, supporting users across modern workplace technologies while also maintaining the underlying infrastructure that keeps everything running smoothly.

You'll spend time resolving escalated issues, maintaining user environments, and supporting the wider infrastructure team across both on-premise and cloud services.

Responsibilities

Provide technical support for escalated issues relating to user accounts, permissions and system access across the organisation.

Investigate and resolve problems affecting core directory services, authentication and user policies.

Support collaboration platforms including email, file sharing and communication tools used across the business.

Assist with the maintenance and troubleshooting of server environments and the services that support them.

Work with the wider team to support virtualised environments and ensure systems remain stable and available.

Troubleshoot connectivity issues across internal networks and remote access services.

Assist with backup monitoring and recovery processes where required.

Document common fixes and contribute to improving internal support processes.

Support ongoing upgrades, migrations and infrastructure improvements.

Environment

The technology estate includes modern Microsoft workplace tools alongside traditional server infrastructure, virtualised environments and standard enterprise networking.

The role will suit someone comfortable supporting user environments built around Microsoft services, identity management platforms, and virtual machine infrastructure.

Background

Previous experience working in a service desk or support environment where you have progressed beyond first line troubleshooting.

Comfortable investigating issues affecting authentication, access management and core system services.

Exposure to environments built around Microsoft collaboration platforms and hybrid infrastructure.

Experience supporting users within either an internal IT team or a managed service environment would be beneficial.

IT Support Engineer (Second Line)

W.Yorkshire

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