1st Line Customer Support (Technical & Training)

Full-time, Permanent (37 hours + on-call rota)

The Role

You'll be joining a well-established, fast-growing UK tech company with over 20 years' experience delivering a leading infrastructure asset management platform used by organisations across the UK and internationally. Their software helps customers manage and optimise real-world infrastructure and physical assets, supporting everything from day-to-day operations through to long-term planning.

We're looking for a bright, personable 1st Line Customer Support professional to join a friendly and fast-paced team. This is a blended role combining:

• Front-line customer support
• Technical training delivery
• Documentation and content creation

You'll work closely with experienced team members to support customers, resolve issues, and deliver high-quality training and resources.

What We're Looking For

Essential:

• Minimum 1 years' experience in IT / software support
• Strong communication and customer-facing skills
• A Level within a STEM subject
• Ability to explain technical concepts clearly
• Excellent written/documentation skills
• Comfortable with MS Office and general IT tools
• Strong problem-solving skills and willingness to learn

Working Hours

• Mon-Thurs: 09:00-17:00
• Friday: 09:00-16:30
• Plus on-call rota (paid allowance) - minimum 2 slots per week

Benefits

• Annual pay review & discretionary bonus!
• Increasing holiday entitlement with service
• Pension scheme
• Private healthcare, life insurance & income protection (post-probation)
• Cycle to Work scheme

Please send your CV to the hiring team to be considered.

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