IT Support Engineer / Multi-Site Support Technician

IT Support Engineer / Multi-Site Support Technician
Location: Field-based across regional client sites + office support
Salary: Up to £31,000 + mileage + benefits
Type: Full-time, Permanent

Hemel Hempstead

The Opportunity

A growing Managed Service Provider is looking for an IT Support Engineer to join their technical team, supporting a range of multi-site customers across the region.

This role would suit someone with solid 1st / 2nd line experience who enjoys a mix of remote support, site visits and hands-on technical work. You'll support end users, maintain client infrastructure, and play a key role in delivering a high level of customer service.

A great opportunity for someone looking to develop their technical skills within a varied MSP environment.

Key Responsibilities

Support & Service Desk

• Provide 1st / 2nd line support across hardware, software and user issues
• Log, manage and resolve tickets within agreed SLAs
• Escalate more complex issues where required
• Deliver clear updates and excellent customer communication throughout

On-Site Client Support

• Visit customer sites for scheduled support, installs and issue resolution
• Support users face-to-face with desktop, laptop and peripheral issues
• Assist with workstation setups, moves and equipment rollouts
• Build positive working relationships with end users and key contacts

Infrastructure Support

• Assist in supporting servers, backups and core network infrastructure
• Manage Active Directory user accounts, permissions and password resets
• Support Microsoft 365 including Outlook, Teams and SharePoint basics
• Help maintain Wi-Fi, printers, switches and connectivity services

Technical Environment

• Windows 10 / 11
• Microsoft 365
• Active Directory
• Azure / Entra ID (basic exposure)
• Intune (desirable)
• Printers / Peripherals
• Networking fundamentals (DNS, DHCP, Wi-Fi)
• Backup solutions
• Ticketing systems

What We're Looking For

• Previous experience in a 1st / 2nd line IT support role
• MSP or multi-site support experience highly desirable
• Strong troubleshooting and customer service skills
• Organised, reliable and able to manage workload independently
• Full UK driving licence and willingness to travel between sites
• Keen to learn and progress technically

What's on Offer

• Salary up to £31,000
• Mileage / travel expenses
• Ongoing training and development
• Varied role with exposure to multiple environments
• Friendly and supportive technical team
• Clear progression routes into 2nd / 3rd line roles

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