Courier Manager

• Develop and maintain the company's courier strategy, ensuring the appropriate carriers and service levels are being used.
• Build and manage strong relationships with courier and transport partners.
• Negotiate pricing, contracts and service level agreements.
• Monitor courier performance and conduct regular supplier performance reviews.
• Analyse delivery performance, transport costs and trends to identify opportunities for improvement.
• Manage courier-related customer complaints, including lost, damaged and delayed deliveries.
• Raise, monitor and resolve courier claims within required timescales.
• Work closely with the Warehouse team to manage returned deliveries and investigate unlogged returns.
• Review courier invoices and investigate pricing discrepancies and anomalies.
• Produce reports covering courier performance, costs and key performance indicators.
• Identify opportunities to improve service levels, reduce transport costs and enhance the customer experience.
• Work closely with internal teams to resolve operational issues and drive improvements across the transport network.

• Previous experience within a courier, logistics, transport or supply chain environment.
• Experience managing courier or supplier relationships.
• Strong commercial and negotiation skills.
• Experience analysing performance data and producing reports.
• Excellent IT skills, including strong Microsoft Excel experience.
• Strong organisational and time management skills.
• Excellent communication and relationship-building abilities.
• A proactive approach with strong problem-solving skills.
• Ability to work effectively across multiple departments.

• Previous experience within manufacturing, distribution or warehousing.
• Experience managing transport contracts and supplier agreements.
• Experience handling courier claims and service investigations.
• Knowledge of ERP or warehouse management systems.
• Experience using data and KPIs to drive transport and operational improvements.

• £38,000 - £47,000 salary depending on experience.
• Pension scheme.
• Life assurance at 6x salary.
• Free parking.
• Employee Assistance Programme.
• Training and career development opportunities.
• Holiday Purchase Scheme.
• Cycle to Work Scheme.
• Techscheme and employee discounts.
• Opportunity to take genuine ownership of the company's courier network.
• The chance to make a measurable impact on transport costs, service levels and customer satisfaction.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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