IT Support Engineer
Birmingham
IT Support
Highlights:
- Windows Server 2012–2019, Windows 10/11, Linux
- Microsoft 365: Exchange Online, SharePoint, OneDrive, Teams
- Intune MDM, Autopilot, Entra ID (Azure AD), Conditional Access, MFA
- Active Directory, GPO, identity & device administration
- VMware ESXi, Hyper-V, Citrix VDI/XenDesktop
- Networking: DNS, DHCP, VPN, network drives, folder permissions, Cisco
- Scripting: PowerShell, Bash, Python, PHP, MySQL
- Tools: Meraki, NinjaOne, ScreenConnect, Cyglass, remote support platforms
Key Impact:
- Delivered high-quality 2nd-line EUC & infrastructure support across enterprise/MSP environments
- Strengthened security posture with Conditional Access, MFA & vulnerability remediation via SOC + Cyglass
- Improved ticket resolution times by proactively identifying and resolving recurring issues
- Optimised endpoint experiences through streamlined Intune provisioning & Windows Autopilot deployments
- Enhanced identity, device & server reliability through effective AD/GPO administration and M365 governance
- Supported stable infrastructure operations across Windows Server, virtualisation platforms & network services