General Manager / Head of Managed Services

Head of Datacentre & Managed Services
Nottingham | £60,000 - £80,000 | Confidential Search

We are partnering with a privately owned managed services provider seeking an experienced General Manager to lead daily operations and overall business performance.

This senior leadership role will ensure service excellence, operational maturity, and sustainable growth across managed and cloud service offerings.

Key Responsibilities

• Full ownership of business operations, performance, and execution.
• Oversee service delivery for infrastructure, cloud, and support functions.
• Maintain service quality, meet SLAs, and drive process improvement.
• Support contract renewals, customer retention, and service expansion.
• Build and lead high-performing technical and service teams.
• Report on KPIs, risks, and opportunities to senior stakeholders.

Experience & Attributes

• Senior leadership experience within an MSP or IT services environment.
• Strong understanding of managed IT, cloud, and infrastructure services.
• Proven record balancing operational stability, customer outcomes, and business growth.
• Commercially aware, strategic, and delivery-focused.

Offer

• Senior leadership influence in a growing MSP.
• Competitive package (£60k-£80k) plus share options.

Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.

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